Privacy Policy

Hope Health Care Privacy statement

At Hope Health Care, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information.

We may collect personal information directly from you or your authorised representative when you:

Access our services.
Contact us for inquiries or support.
Apply for employment with us.

This information may include your name, contact details, health information, and other information necessary for us to provide our services.

2. Use and Disclosure of Personal Information

We use your personal information to:

Deliver home care, disability support, and other services.
Communicate with you and respond to inquiries.
Comply with legal and regulatory obligations.

We may disclose your personal information to:

Authorized personnel, such as staff and contractors, who require the information to provide services.
Third-party providers, such as health professionals or service partners, as necessary to fulfill your care needs.
Regulatory or government bodies, as required by law.

3. Storage and Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage systems, password-protected databases, and regular security reviews.

4. Access and Correction

You have the right to request access to your personal information or request corrections if the information is inaccurate, incomplete, or outdated. Contact us using the details below to make such a request.

5. Website and Online Privacy

When you visit our website, we may collect non-identifiable information such as your IP address and browsing behavior through cookies to improve your online experience. You can manage your cookie preferences through your browser settings.

6. Complaints and Inquiries

If you have any concerns about how we handle your personal information, you can contact us, and we will take steps to resolve your concerns in accordance with the APPs.

For inquiries about this Privacy Policy or to exercise your rights under the Privacy Act, please contact us:

Email: info@hopehealthscs.com.au

Phone: 0448980092

Address: P.O. Box 538 Junortoun, VIC 3551

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.